Privacy Policy

1. Overview

Los Altos Hills Community Voice (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our site, sponsor an issue, make a community contribution, or submit a story, and how we use and protect that information.

This page is maintained by the publication owner to answer common privacy questions. It is not a certification, legal opinion, or independently verified guarantee.

2. Information We Collect

• Contact information: Your name, email address, and phone number when you sponsor, donate, or contact us.
• Payment information: All payments are processed by Stripe. We do not store full credit-card numbers, bank-account details, or other payment credentials on our own servers.
• Submission content: Stories, photos, PDFs, messages, and other files you upload through the community submission form.
• Technical data: Basic browser and device information that our hosting platform collects automatically for security, performance, and error reporting.

3. How We Use Information

• Process sponsorships, donations, and issue purchases.
• Send order confirmations, receipts, and editor follow-ups.
• Review, edit, and publish community submissions in print or digital formats.
• Keep you informed about upcoming issues and publication news.
• Improve site reliability and fix technical issues.

4. Payment Processing

We use Stripe to handle payments. When you complete a checkout, Stripe collects the payment details needed to process the transaction. Stripe’s use of your information is governed by the Stripe Privacy Policy. We only store the order record, amount, product name, and contact information needed to fulfill your purchase.

5. Data Storage & Security

Your information is stored in our backend database and served through our hosting platform. We use industry-standard security measures such as encrypted connections (HTTPS) and access-controlled accounts. No online system is completely secure, so we encourage you to use strong passwords and keep your contact details current.

6. Cookies & Analytics

We do not use third-party advertising or behavioral tracking cookies. Our hosting platform may use essential cookies to keep the site secure and functional. If we add analytics in the future, we will update this policy and, where required, ask for your consent.

7. Data Retention

We keep your information for as long as needed to fulfill the purpose for which it was collected, such as completing a sponsorship, publishing a submission, or satisfying legal and accounting requirements. You may request deletion of your personal contact information at any time by emailing us.

8. Your Choices

You can request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe and may ask you to verify your identity.

9. Third-Party Services

We rely on trusted service providers for payment processing, hosting, and email delivery. Each provider is responsible for its own handling of data under its respective privacy policy. We do not sell your personal information to third parties.

10. Contact Us

Questions about this policy or your data? Email stephanie.zlateva@gmail.com.